$50 ships free · 10% of every order to Herren Project

Frequently Asked Questions

Got questions? We've got answers.

Orders & Shipping

How long does shipping take?

Orders are processed in 1-3 business days. Standard shipping takes 5-7 business days, Express takes 2-3 days, and Overnight is 1 business day. International orders take 10-28 business days depending on location.

Do you offer free shipping?

Yes! We offer free standard shipping on all US orders over $50.

Can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order on our Order Tracking page.

Can I change my shipping address after ordering?

Contact us at orders@nvushearts.com immediately. We can change your address if the order hasn't shipped yet.

Returns & Exchanges

What is your return policy?

We offer 30-day returns on unworn, unwashed items with original tags for store credit only (no refunds to original payment method). Contact orders@nvushearts.com to initiate a return. See our full Returns & Refund Policy.

Do you offer exchanges?

We don't process direct exchanges. For a different size or design, return the original for store credit and place a new order — that way your new item ships right away instead of waiting on the return. Email orders@nvushearts.com with your order number to start.

Who pays for return shipping?

You're responsible for return shipping unless the item is defective or we made an error. For defective items, we'll provide a prepaid return label.

How long does it take to get a refund?

Once we receive your return, store credit is issued within 5-7 business days. You'll receive an email with your store credit code that can be used for any future purchase.

Products & Sizing

How do NVUS Hearts products fit?

Our pieces have an oversized, modern streetwear fit. Check our size guide for detailed measurements. When in doubt, size up for a looser fit or stay true to size for a standard oversized look.

What are your products made of?

We use premium materials: 6.0oz+ ring-spun cotton for t-shirts, 8.0oz heavyweight cotton blend for hoodies. All pieces are pre-shrunk and built to last.

How do I care for my NVUS Hearts apparel?

To keep your gear looking fresh:

  • Machine wash cold inside out
  • Tumble dry low or hang dry
  • Do not bleach or iron directly on graphics

Will items restock if they're sold out?

Most items restock! Sign up for email notifications on product pages to be alerted when items are back. Some limited designs may not restock.

Brand & Mission

What does "NVUS Hearts" mean?

NVUS Hearts represents the journey from envious hearts to mended hearts. The brand was born in a jail cell during COVID lockdown when founder Keith found a torn Bible. Learn the full story here.

Do you give back to any causes?

Yes. 10% of every order supports recovery and prevention of substance use disorder through Herren Project, a national nonprofit that provides free recovery and prevention resources. It is part of the reason the brand exists.

Can I collaborate with NVUS Hearts?

We love collabs! Reach out to collabs@nvushearts.com with your idea, portfolio, and what you bring to the table.

Payment & Account

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and never store your payment details on our servers. All transactions are processed through secure payment gateways.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and get early access to drops.

Still Have Questions?

We're here to help. Reach out anytime.

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10% of every order supports recovery and prevention of substance use disorder through Herren Project.

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FAQs | NVUS Hearts Christian Streetwear | NVUS Hearts